POOR SERVICE FROM VODACOM CUSTOMER CARE

<p>In February 2016 I was in line for a cell phone upgrade. Initially I want to closed my account at went over to TELKOM because of the internet packages. During the confersation I said that I want to cancel my contract and move over to TELKOM. </p> <p> </p> <p>The member at Upgrades ask how they can keep me as n customer and I explain that I have no problem with the minutes that I received or the sms, BUT the DATA is a problem. He (Vodacom Upgrades) offers me then addisional to the contract a 1 GIG for 24 months extra, whereby I accept the new offer.</p> <p> </p> <p>I received the phone it I went good till JUNE. The 1 June 2016 I realised that the 1 gig exstra wasn't refleted on my account. I phone Customer Care and they ask I must give it another 24 hours. What I did.</p> <p> </p> <p>On the 2 June I phone again and inform Customer Care of my problem. Then the problem was like Vodacom say register and ESCALATE to been resolve. I gave them a week to solve it but never anybody come back and inform me of the status of the query. </p> <p> </p> <p>After a week I phone again and excauses start to been given like it take 21 day to solve a problem/query. Again I was patient and gave another 2 weeks to come back. On the 17 June I was tired to wait and listen to excauses and insist an answer. Everytime I request to speak to an SUPERVISOR and htey listen to my story and said they will come back in 24 hours. Till today not one of the 11 SUPERVISORS come back with an answer. </p> <p> </p> <p>On the 22 Jul I was called back for the first time by a lady called TIEMIE and during a conversation with UPGRADES it was confirm that the tape was found and the 1 GIG will be loaded on my account but it will take 4 hours. Ths never happen and I phone daily that it was so bad that when I phone VODACOM MESSAGE WAS THAT I REACH MY LIMIT CALLS TO CUSTOMER CARE.</p> <p> </p> <p>On the 29 June I went in to VODACOM CUSTOMER at VODAWORLD. There I was speak to a normal advisor and ask to speak to her SUPERVISOR, that was Mr Thato. He promise that my data will be loaded within a day . He also mentioned that their was a GIG PROMO loaded against my cell but it was never activated. But he promise to solve the problem.</p> <p> </p> <p>On the 1 or 2 June 2016, the problem wasn't solve and I ask to speak to his SUPERVISOR that was Mr Lionalle Moti, the Branch MAnager. At this stage I was so tired of promises that I said to Mr MOTI that Im not leaving Vodawolrd before my GIG is reflected on my cell.</p> <p> </p> <p>After 4 hours of waiting Mr Moti come and says that he going to load a GIG PROMO against my name but he will correct it immediatly. I ask him twice and says that there is already a GI PROMO against my name and he promise that he will fix the problem as well</p> <p> </p> <p>On the 15 June 2016, a sms coming through from my bank with the deduction of my vodacom account it it was R522 more because of the GIG Promo that was loaded against my name. </p> <p> </p> <p>I again phone and like VODACOM says excalte a QUERY that are 1- ********** 8059. On the 15 June this was happend.</p> <p> </p> <p>At this stage I'm really tired of the incapabillity of such a big organisation to fix a simple query that aren't yet fix. If Im correct going for my 18 years plus with Vodacom and this is the first time that this happend. The biggest concern is that everybody promisse that they will come back but so is Chrismas coming back each year. </p> <p> </p> <p>I will aprreciated if you can solve the problem please. </p>