Poor service from Vodacom Cresta Shopping Centre

I went in on the 14th of September with the intention of adding an iPad to my contract. After the vetting process the lady Finky(sp) advises that they didn’t have stock and that I could request a store transfer to the I store. The Istore were facing challenges as the original quote done by Vodacom was not cancelled so they could not assis. When I went back 5 times Finky advises that they had indeed cancelled it with the assistance of Ndumiso. However after I called Vodacom on the 15th of September customer care they advised that the quote was still on the system and when I asked Ndumiso to speak the the customer care representative, he admitted that they were having system issues. Had this been highlighted to me I would not have wasted 2 days on a process that can’t be completed because of Vodacom’s internal issues. The store was of no help and I received no apology for the lies and time wasted.