Poor service from Vodacom cancellation department

On 01/07/2020. I tried to phone *** to cancel my contract which expires next month. I phoned 4 times but was transferred to upgrade department. I have been holding on for 30 minutes to speak to consultant. When I eventually got hold of consultant they informed me that I am through the wrong department and transferred me to the cancellation department. When I tried to speak to the consultant on three occasions they dropped the call without speaking to me. When I phoned a consultant by the name of leoni to transfer to a senior person at the cancellation department she indicated I must first go to a consultant before speaking to supervisor o explained my position of consultants at Vodacom cancellation department dropping calls as soon as the client answers. This is totally unacceptable to me. To do the poor service I have received from Vodacom cancellation department I am planning not to renew the remaining contracts as soon as contracts are due for upgrade. My contract no is ***1. Vodacom you have lost a valued client. Get your house in order. I understand the lengthy time taken to answer call during the Corona virus outbreak but for consultants to slam the phone before you can speak to them is totally unacceptable. The calls were made from 12pm to 14pm.