Poor service from Vodacom

Item: Vodacom
Rating: 1
Author: Florah M

Good Day my name is Florah I lodged a complaint with Vodacom my Fibre is not working my reference number is SR***.Vodacom network is really bad and they still expect customers to pay full amount.This is not fair to customers

Helpful (0)

Replies (2)

Vodacom's replyOfficial

12 Mar 2025, 08:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply12 Mar 2025, 08:13

Official

Florah M's updateReviewer Update

12 Mar 2025, 14:48

Vodacom closed my complaint and I still have a problem with my WiFi
Dear Vodacom Customer. Your service ticket with reference number EC-218O-1KELIJ has been closed. Thank you Vodacom.

Florah M's update12 Mar 2025, 14:48

Reviewer Update

Vodacom closed my complaint and I still have a problem with my WiFi
Dear Vodacom Customer. Your service ticket with reference number EC-218O-1KELIJ has been closed. Thank you Vodacom.