JS
Johan S

1 reviews | Active since Sept 2024

17 Sept 2024, 19:52

Poor service from Vodacom

For the past 3 weeks they have gone from being the most trustworthy cellular service provider to being worse than everybody else absolutely pathetic beyond description. I left MTN to join Vodacom this apparently was a serious mistake. Their reporting channels are ********** their bot is beyond stupid and their voice bot is even worse. We get hundreds of guests who simply will not return due to this pàhetic service provider.

0
Replies (2)
Vodacom
Vodacom's reply18 Sept 2024, 08:07
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
JS
Johan S's update19 Sept 2024, 13:58
Reviewer Update
2 days later still no contact as promised it does seem that your company has some serious challenges if they cannot resolve simple issues like mine.