JS
Johan S
1 reviews | Active since Sept 2024
17 Sept 2024, 19:52
Poor service from Vodacom
For the past 3 weeks they have gone from being the most trustworthy cellular service provider to being worse than everybody else absolutely pathetic beyond description. I left MTN to join Vodacom this apparently was a serious mistake. Their reporting channels are ********** their bot is beyond stupid and their voice bot is even worse. We get hundreds of guests who simply will not return due to this pàhetic service provider.
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
18 Sept 2024, 08:07 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply18 Sept 2024, 08:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
JS
Johan S's updateReviewer Update
19 Sept 2024, 13:582 days later still no contact as promised it does seem that your company has some serious challenges if they cannot resolve simple issues like mine.
JS
Johan S's update19 Sept 2024, 13:58
Reviewer Update
2 days later still no contact as promised it does seem that your company has some serious challenges if they cannot resolve simple issues like mine.
