Poor service from Vodacom Branch

I went in 2 months ago to fill out paper work to have a contract transferred to my name. One month after that I phoned customer care and asked if they received anything and the response was No. I then phoned Vodacom Beacon Bay 5 times and no one answered. I drove there and they said they might have lost it I must refill in the documents and go to the bank again and print my statements, One lady then said no she will take my number and look for the papers and let me know. It has now been 2 weeks since that happened and I haven't heard a word. I have phoned the establishment multiple times and no answer, on one occasion I phoned them 15 times during the day and not once was the call answered. I have 4 contracts with Vodacom and seriously considering moving all of them because of the way my nearest branch has handled this.