1 reviews | Active since Jan 2024
POOR SERVICE FROM VODACOM
I'm kindly writing this message once again being DISSAPOINTED and HEART BROKEN by Vodacom one of the biggest telecommunications brands.
Our complex have installed VODACOM fiber ONLY in our yard and we are one of those took their contract for a year or two years if I'm not mistaken. We had a challenge of power outrage around our area in Montana our wifi was offline from 12 October 2024 we called the fiber department and we were told that a technician will come to our place and fix the situation on the 15 October 2024 the technician never pitched up and we were told that the situation has been resolved but my wifi is still offline till today on the 23 October 2024. I'm highly disappointed in the service of Vodacom or is it because we signed contract with them to treat us like this, yesterday we were told a different story that technicians only come to your place when they don't see any fault at their end but now what surprises me is that how can Vodacom say my issue is resolved while I'm still suffering at place and never bother to send a technician at my house to check their connection. I have warned my family and friend about Vodacom they are service is downgrading daily and their service is VERY VERY POOR.
Our complex have installed VODACOM fiber ONLY in our yard and we are one of those took their contract for a year or two years if I'm not mistaken. We had a challenge of power outrage around our area in Montana our wifi was offline from 11 Jan 2025 we called the fiber department and we were told that a technician will come to our place and fix the situation on the 13 January 2025 the technician never pitched up and we were told that the situation has been resolved but my wifi is still offline till today on the 13 January 2025.
I'm highly disappointed in the service of Vodacom or is it because we signed contract with them to treat us like this, yesterday we were told a different story that technicians only come to your place when they don't see any fault at their end but now what surprises me is that how can Vodacom say my issue is resolved while I'm still suffering at place and never bother to send a technician at my house to check their connection. I have warned my family and friend about Vodacom they are service is downgrading daily and their service is VERY VERY POOR.
Our complex have installed VODACOM fiber ONLY in our yard and we are one of those took their contract for a year or two years if I'm not mistaken. We had a challenge of power outrage around our area in Montana our wifi was offline from 11 Jan 2025 we called the fiber department and we were told that a technician will come to our place and fix the situation on the 13 January 2025 the technician never pitched up and we were told that the situation has been resolved but my wifi is still offline till today on the 13 January 2025.
I'm highly disappointed in the service of Vodacom or is it because we signed contract with them to treat us like this, yesterday we were told a different story that technicians only come to your place when they don't see any fault at their end but now what surprises me is that how can Vodacom say my issue is resolved while I'm still suffering at place and never bother to send a technician at my house to check their connection. I have warned my family and friend about Vodacom they are service is downgrading daily and their service is VERY VERY POOR.