SW
Sherone W
1 reviews | Active since May 2017
28 Dec 2021, 17:51
Poor service from Vodacom
Customer service from Vodacom is pathetic paying for 100MBPS per month and have no or limited connection since the 22nd of December. Calling them and sending messages through facebook everyday and they only response is that they will revert with feedback.
Empty promises from their call centre that a techician is going to assisgned to fix the problem but nothing happens!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
29 Dec 2021, 07:09 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Dec 2021, 07:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
SW
Sherone W's updateReviewer Update
29 Dec 2021, 20:20Hello,
Further to your response this morning I have still not yet received a call from your technical team or anyone to give me an update on the status of my connection issues?
I have sent messages through facebook messenger and just get the responses that i will received feedback once it is available - SR***
I am not sure how patient Vodacom expects customers to be, 7 days later no communication, no connection nothing but automated responses!
Can I have a contact number to call so I can speak to someone who can actually help me?
Further to your response this morning I have still not yet received a call from your technical team or anyone to give me an update on the status of my connection issues?
I have sent messages through facebook messenger and just get the responses that i will received feedback once it is available - SR***
I am not sure how patient Vodacom expects customers to be, 7 days later no communication, no connection nothing but automated responses!
Can I have a contact number to call so I can speak to someone who can actually help me?
SW
Sherone W's update29 Dec 2021, 20:20
Reviewer Update
Hello,
Further to your response this morning I have still not yet received a call from your technical team or anyone to give me an update on the status of my connection issues?
I have sent messages through facebook messenger and just get the responses that i will received feedback once it is available - SR***
I am not sure how patient Vodacom expects customers to be, 7 days later no communication, no connection nothing but automated responses!
Can I have a contact number to call so I can speak to someone who can actually help me?
Further to your response this morning I have still not yet received a call from your technical team or anyone to give me an update on the status of my connection issues?
I have sent messages through facebook messenger and just get the responses that i will received feedback once it is available - SR***
I am not sure how patient Vodacom expects customers to be, 7 days later no communication, no connection nothing but automated responses!
Can I have a contact number to call so I can speak to someone who can actually help me?