Poor service from Vodacom

Account Number I***-4. I have upgraded my line with Vodacom on the Red VIP package. Since the upgrade the (Iphone Pro) device has been problematic constantly losing signal, I have been in and out of Vodacom stores trying to resolve, tried E-sim then physical sim still the network issues persisted. The Phone has been sent to the repair centre for 2 weeks previously and returned with the same issues.

The phone is currently with the repair centre ( Job no. ***0). I have called customer care line who referred me to retentions/after sales, who referred me to upgrades (***) who then referred me to upgrades ***) who then sent me be back to customer care (***) with none of these people being able to assist me.

I have had this line (082) on contract with Vodacom since 2001 and have never experienced any issues with my previous devices or the line itself, in fact Vodacom retentions was quite good with offering better deals to longstanding customers.

I have been paying for the Red VIP package and the Iphone Pro device without being able to use it.

Now I want to cancel and move to MTN as the service from Vodacom is getting worse with the years.