Poor service from Vodacom at The Galleria

Just returned from Vodacom in The Galleria. Intended doing an upgrade. The first issue was the apparent Vodacom rule that only the primary account holder was allowed in. The next issue was the sheer disinterest of staff to assist. My son enquired about a specific phone, and was told it had been discontinued. He mentioned that it was offered on your website. They then said they had no stock. So he asked if any nearby stores had one. And was then told that Vodacom stores are not linked. With absolutely no suggestion that he was going to get any help whatsoever, he left without the upgrade. This is very poor customer service.