Poor service from Vodacom and Metrofibre

Poor service from the Vodacom Fibre team. It’s been over a week now I’ve reported my Fibre not working on the 08 of October 2021 , not even one Phone call or email regarding the feedback. Or the status on the issue, I called back on the 14 I was told the issue is sitting with metro Fibre. I was then given the reference number to call metro Fibre my self. I did call metro on the 15th and I was told the couldn’t help me as I had the incorrect ref number. I went back to Vodacom and I was told the supervisor will contact me in 15 minutes, as the issue needed to be escalated to date I’m still waiting . On the 8th I got the same promise again nothing happened . Vodacom need to hire efficient people, as this has been an inconvenience to me and my family. Mostly for kids that need to do school work and me working from home. It’s very disappointing that 1 full week has past without a single contract 😤😤😤😤😤😤 disgusting services