Poor service From Vodacom and CEO

4 days later. And Vodacom haven’t responded back to me, after someone called me from the upgrade department, And did a price match for me on the iPhone X 64GB on the Flexi R220 and free 2GB data, the same as Telkom on R829 for 24 months.

My email to Vodacom and Shameel.

(Attention CEO Shameel.

It’s now 3 days later. And I’m still waiting for feedback regarding the Price Match Deal on the iPhone X 64GB Flexi R220 and extra 2GB data for 24 month they offered me, for the same price as Telkom for R829. I was told that they will contact me back the next day.

Still waiting!!!!!

Is Vodacom willing to help me?

Please can someone assist.

Best Regards, Juan Coertze.

Tel: ********** 535

On 21 Jun 2018, at 13:41, Juan Coertze ********** wrote:

3 days later. And still waiting for feedback.

Can I cancel my contact? Or is Vodacom willing to help me?

I would like to know if you are willing to help me? I’m a customer for a very long time with Vodacom. I have 2 contracts with Vodacom. But it seems Vodacom are getting very expensive, comparing to other service providers, like MTN, Telkom and Cell c.

I’m due for an upgrade next month on Tel: ********** 947(July 2018). And I’m due for another upgrade in November 2018 on tel: ********** 535 this year.

I’m a big Apple fan. And I’m looking forward to upgrade to the IPhone X 64GB and on a Top Up package. But it seems this is not going to happen at Vodacom.

Vodacom ask R999/PM, on the Flexi R220. That is too expensive. So I did and compare Vodacom with other network service providers on the same iPhone X 64GB. MTN , Telkom and Cell C is way more cheaper than Vodacom a month. They also provide more benefits on there packages then you guys do at Vodacom.

Vodacom: iPhone X 64GB Flexi R220 R999/PMx24

Telkom: iPhone X 64GB FreeMe 1GB R829/PMx24

Telkom: iPhone X 64GB + Apple AirPods FreeMe 1GB R969/PMx24

MTN: iPhone X 64GB Top Up 2GB R879/PMx24

MTN: iPhone X 64GB My Choice Flexi R200 R679/PMx36

Cell c: iPhone X 64GB 210 MINUTES 210 SMSs/MMSs 1.5GBDATA 2GB/ day black DATA R929/PMx24

Cell c: iPhone X 64GB 240 MINUTES 240 SMSs/MMSs 3GBDATA 2GB/ day black DATA R999/PMx24

So it looks like I need to cancel my contract to get better benefits and to pay less for something I really want.

Or are you (Shameel) and Vodacom willing to help me as a loyal customer to stay at Vodacom, and not to cancel my 2 contract? And are you willing to provide me with a great deal and great benefits on the iPhone X 64GB?

Please I really would like some feedback regarding this.

Please see attached document af a Telkom deal for R829/PMx24 for iPhone X 64GB FreeMe 1GB