Poor service from vodacom agents after disputing *****ulent activities

Once again vodacom has failed to deliver and still continues to send me around various sector and not help. Vodacom agents fail to close the *****ulent account and keep saying the status is closed. Sent a email to ***** dispute and got feedback to go back to Fibre. Fibre sent me to Vbilling with another reference number. After getting an email that the account is closed by ***** dispute yet the account is still in arrears and nothing has changed. Instead im back to making calls on a different number because mine is blocked.. This is terrible services and no ethics based on customer service. Instead its time consuming with no way forward. Is this how vodacom makes money out of people? How do we trust with personal information if your own staff does such and when we seek help no one seems to know what need to be done and keep send people around.