KD
Kurt D

1 reviews | Active since Apr 2018

08 May 2018, 12:00

Poor service from Vodacom again

So once again I am being overcharged by vodacom after the last time I lodged a complaint on hello Peter I was contacted almost immediately to sort out my issues I was told everything would be sorted but once again I am being overbilled by vodacom I think that the service I have received is the worst I currently hate vodacom and I advise that no1 else falls into their trap of the worst customer service I'm past the point of frustration and need my issues to be sorted today i requested that my contract be canceled on breach of agreement as I have not received the service promised but was told that I had to pay a cancelation fee I was willing to pay whatever is owed for the remainder of my contract to get out of this hell but I'm being forced to pay a cancelation fee. Why is it that only when I go to hello Peter I get service. I want my contract canceled and I am going to icasa if vodacom wants to contact me and fix this mess today please do so my contract number is ********** 606 contact me on ********** 970

0
Replies (1)
Vodacom
Vodacom's reply08 May 2018, 13:45
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team