POOR SERVICE FROM VODACOM AGAIN

i have been a loyal vodacom customer for more then 10 years , only to find out that un explained data charges have been passed through my account for months , when contacting them , they are awaiting a senior consultant to review the matter , this is long after the invoices have been settled. See email thread below :

Vivek Naidu

Office: ********** | Fax: **** ********** | : www.collisionpros.co.za 103 (B) Terrace Road, Edenvale, Jhb (https://goo.gl/maps/5s3Nn)

From: ********** ********** Sent: Thursday, August 24, 2017 2:26 PM To: Vivek Naidu ********** Subject: Re: Complaint on DATA Charges - Account # ********** 470 Account number I ********** -6 ***~94SA

Hi Vivek Your query has been escalated to a Senior Consultant. Feedback will be provided once received.

Regards, Yandiswa Dilima

Customer Care eService Team

On 24/08/2017 10:47 AM, vivek ., wrote: Dear Vodacom

More than a month has passed with no feedback

Extremely poor service

Kind Regards Vivek Naidu

-------- Original message -------- From: ********** Date: 2017/07/27 12:04 (GMT+02:00) To: Vivek Naidu ********** Subject: RE: Complaint on DATA Charges - Account # ********** 470 Account number I ********** -6 ***~94SA

Dear Vivek Our telephonic conversation today on ********** 470 refers. I have requested priority on your query. Our senior consultant will contact and update.

Regards,

Denise Sokani

Customer Care eService Team

On 27/07/2017 09:52 AM, vivek ., wrote: Still awaiting feedback ?? This is poor service Vivek Naidu Office: ********** | Fax: *** ********** |:www.collisionpros.co.za 103 (B) Terrace Road, Edenvale, Jhb (https://goo.gl/maps/5s3Nn) From: ********** ********** Sent: Tuesday, July 18, 2017 12:07 PM To: Vivek Naidu ********** Subject: RE: Complaint on DATA Charges - Account # ********** 470 Account number I ********** -6 ***~94SA Dear Vivek I have requested the senior consultant to make urgent contact with with you so that feedback can be provided.

Regards, Reuben Cornelius

Customer Care eService Team

On 18/07/2017 11:26 AM, vivek ., wrote: Is there any feedback here ? Vivek Naidu Office: ********** | Fax: *** ********** |:www.collisionpros.co.za 103 (B) Terrace Road, Edenvale, Jhb (https://goo.gl/maps/5s3Nn) From: ********** ********** Sent: Friday, July 14, 2017 4:32 PM To: Vivek Naidu ********** Subject: Re: Complaint on DATA Charges - Account # ********** 470 Account number I ********** -6 ***~94SA Dear Vivek Thank you for the pleasant chat and security check confirmation. As per our discussion: Data charges reference number - 1- ********** ********** Network Escalation - 1- ********** ********** Have a wonderful weekend.

Kind Regards,

Raphael Brown Customer Care eService Team

On 14/07/2017 03:11 PM, vivek ., wrote: Dear Vodacom Before I go public on unexplained data charges , I would like a response from Vodacom stating and explaining the charges that have seeped through my account in the past few months June = 2,181.57 (Only data) May = 3339.76 (Only Data) April = 1799.70 (oNly Data) Kindly advise Vivek Naidu Office: ********** |Fax: *** ********** |:www.collisionpros.co.za 103 (B) Terrace Road, Edenvale, Jhb(https://goo.gl/maps/5s3Nn)

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�This e-mail is sent on the Terms and Conditions that can be accessed by Clicking on this link https://webmail.vodacom.co.za/tc/default.html "

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