Poor service from Vodacom

I live in Westville in Chiltern Hills for the last +-20 years. For the last 19 years my vodacom reception at home has been ok in that it comes and goes but I was able to make and receive calls as well as send and receive sms's. In the last 6 months, the reception at home has deteriorated to a point where I have no reception and now cannot make or receive calls and sms's do not go through.

I have complained about this to vodacom on 3 occasions and I have reference numbers for these calls and copies of the emails. At the end of each complaint, I get told that there is a tower planned for my area and that will resolve my problem. My problems are: 1. I am a medical Doctor and get important calls from patients, old age homes and hospitals regarding the well being and management of patients. The non existent reception at home is now hampering patient care and is potentially life threatening for my patients. 2. I was receiving reception previously, so why is there a problem now? 3. When there is loadshedding, this non existing cellphone reception is a security risk for me at home as I have no means of communication. 4. The proposed cellphone tower is only going to be constructed in 2 to 3 years time. 5. I am a loyal client of vodacom for the last +-20 years and at present I am paying for a service which I only receive when I am not at home. This means that for 12 hours of the day on weekdays, and 24 hours of the day on weekends and public holiday, I am paying for a service that I do not receive. 6. My wife is also on vodacom and she is having the same reception problems as me, this means its not cellphone related, but a problem with the vodacom network. Also this means that two vodacom customers are affected by this problem. 7. My immediate neighbours are also having the similar problem and are now porting to other networks.

It would be greatly appreciated if vodacom would contact me to help resolve this issue as it is a serious problem for My wife, my patients and I. It is potentially life threatening.

Thank you.