Poor service from Vodacom Accounts Dep and Supervisor

Vodacom is ******** customers with R100 penities.

For the last 5 months i have been battling to get vodacom to debit my bank account.I was advise that my bank is the problem .I consulted my bank and there was no problem with my bank account.I then spoke to Zanele Masuku and she requested bank statements as proof that there was money in the bank account.I've sent Zanele numerous emails request feedback yet no reply..... I was then advised to make the payment instore and the debit will go through on the 1st of the next month .The 1st ,2nd still no debit...

My question is if Vodacom changes 100 customers a R100 penalty how many money are they making.

I will not be surprised if Vodacom does not respond to this complaint.