1 reviews | Active since Apr 2019
Poor service from vodacom
I have cancelled one of my contracts in December. Now I am trying to remove this number from showing under my list of numbers. On the app and on my profile on the website. I have called numerous times, received so many reasons why this number cannot be removed. It was escalated to who ever deals with this. I received a call at 19H50 from a lady saying it is removed. I have tried doing this myself from the website but it seems this number just cannot be removed by any means from vodacom. I think it is totally ridiculous from vodacom. I cannot see any reason as why this cannot be done apart from competency in the vodacom departments. Why do they even give the option to remove a number if it is not possible.
I sure hope that one day somebody will be able to assist.
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I unfortunately do not trust what they say as I have had so many different answers from vodacom. I will wait the 30 days and see what happens.
I very much doubt that it will change in 30 days. Even to cancel a contract does not happen as they say.
I will reply and give feedback again on day 31. Hopefully it will be positive.
It is just sad that a person has to battel to get service even after being a customer for so many years.
I unfortunately do not trust what they say as I have had so many different answers from vodacom. I will wait the 30 days and see what happens.
I very much doubt that it will change in 30 days. Even to cancel a contract does not happen as they say.
I will reply and give feedback again on day 31. Hopefully it will be positive.
It is just sad that a person has to battel to get service even after being a customer for so many years.
The number was removed after the 30 days
The number was removed after the 30 days