Poor service from Vodacom

I have been calling Vodacom Fibre to get line released with Vumatel because I have cancelled my Fibre with them.

Everyday a consultant says they will log the request and up until now not one of the Vodacom conultants has logged the request for the Fibre line to be released.

I found this out after four days of calling the contact center and speaking with Theo in the technical department.

Theo says he will contact Vumatel to expedite this.

Can someone in your company make contact with me to say this has been done.

I have never been more frustrated in my life with a ISP as all my other ISP migrations happened smoothly and without a hitch.

Please respond immediately or I will be taking legal action.