Poor service from vodacom

I have a mini router and an subscribed to vodacom for data. I was unable to connect to the internet from the start of the lockdown. At first I thought that I had used up my data, but on April 1, 2020, my debit order was processed, and I was still unable to connect to the internet. I have difficulty in contacting vodacom, and due to the lockdown i cannot go to the call centre. I told a friend about this and she had the same problem. However, she said that she had contacted Vodacom, but the situation was still not resolved.