WVDM
WILLEM VAN DER MERWE
1 reviews | Active since Jan 2025
14 May 2026, 15:55
Poor service from Vodacom
Cancelled my WiFi contract paid the invoice in full Saturday the 9th of May 2026. 5 days later still no reply or confirmation that contract is cancelled and payment in full received. Vodacom has no client respect or customer service
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
15 May 2026, 07:22Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Vodacom's reply15 May 2026, 07:22
Official
Dear Customer,
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
Thank you for making us aware of your complaint.Kindly be advised that a consultant will make contact with you in due course to assist with your query.***Please note*** Beware of phishing ****s.Vodacom will not contact you via Whatsapp to request your personal details
Regards,Vodacom Consumer Website Team
WVDM
WILLEM VAN DER MERWE's updateReviewer Update
15 May 2026, 12:38A few minutes ago, I received a call from Deon at Vodacom requesting once again (3rd email) that has to be sent with the proof of payment, signed cancellation document and copy of my id, these people treat you worse than a ********, they cannot provide you with a proper service and then when you cancel the contract (proof of cancellation and payment were mail to them) and it was mail from the person that assisted me at their branch in the Mall of the North.
Never in my life a felt this humiliated. Please think twice before you join Vodacom
Never in my life a felt this humiliated. Please think twice before you join Vodacom
WVDM
WILLEM VAN DER MERWE's update15 May 2026, 12:38
Reviewer Update
A few minutes ago, I received a call from Deon at Vodacom requesting once again (3rd email) that has to be sent with the proof of payment, signed cancellation document and copy of my id, these people treat you worse than a ********, they cannot provide you with a proper service and then when you cancel the contract (proof of cancellation and payment were mail to them) and it was mail from the person that assisted me at their branch in the Mall of the North.
Never in my life a felt this humiliated. Please think twice before you join Vodacom
Never in my life a felt this humiliated. Please think twice before you join Vodacom