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Asmeena M
1 reviews | Active since Jun 2020
07 Sept 2020, 14:59
Poor service from vodacom!!!!
My fiber router has been out of service since Thursday. I called vodacom customer care 8 times and till now my wifi isnt sorted out! Vodacom falsely advertised fibre free for 2months during level 5 lockdown. They deducted the 2months 'Free' and they have not sorted out anything till now!!!!! Pathetic service from vodacom!
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Vodacom's replyOfficial
07 Sept 2020, 15:54Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply07 Sept 2020, 15:54
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Asmeena M's updateReviewer Update
07 Sept 2020, 17:17The customer care consultant told me someone would call me to assist with my complaint! Till today no one did! I highly doubt anyone would even bother to call! Customer care consultants cant assist, emails are ignored! Debit order issues are not sorted! Wifi isnt working! Made the biggest mistake getting a vodacom fibre!!!!!!
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Asmeena M's update07 Sept 2020, 17:17
Reviewer Update
The customer care consultant told me someone would call me to assist with my complaint! Till today no one did! I highly doubt anyone would even bother to call! Customer care consultants cant assist, emails are ignored! Debit order issues are not sorted! Wifi isnt working! Made the biggest mistake getting a vodacom fibre!!!!!!