Poor service from Vodacom

<p><span style="color: #555555; background-color: #ffffff;">I changed my banking details with vodacom. For 2 months they debited frrom the wrong account. Third time I got a reference number and a name of the consultant. Still vodacom deducted fron the wrong account. Now I am trying get the account paid. Vodacom is totally ignoring my attempts. I have phoned 18 times with no luck. The phone calles range from 2min where the call is just disconnected to a record 15 min. I even went to a branch. They told me that my number does not exist on there system. Without offering further assistance, I was told to phone the call center. Really pathetic service. Even the signal is non existing. </span></p>