1 reviews | Active since Dec 2015
Poor service from Vodacom
I wrote a review last week about poor service from Vodacom. I received a notice that they would reply to me . All I received was a call which I could not answer as I was driving but the accompanying message said I should contact customer srevice which I did. They told me the people who deal with the Hellopeter problems are in another section but they would definitely get them to phone me back in the next 15 minutes. I am still waiting 3 days later. Why not give me the number of the person who phoned me instead of the customer care line at which the consultant doesnt work? I am a customer who walks away from poor service never to return Goodness but I loath VODACOM for this poor service. Furthermore I changed my wifi from VODACOM last year as I got the same package at almost half the price from TELKOM. VODACOM when they asked why I leaft said that they would offer me the same cheap package if I opened a new contract. Guess they would have turned this one away too. But what it means is existing clients dont get good deals. These deals are used to attract new customers -how'svthat for looking after loyal clients
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I was having lunch at a prizegiving today and all 4 people at my table have experienced gross poor service relating to their contracts with Vodacom. They will all not renew their contracts and will move to another service provider within this year. Guess Vodacom doesnt care as we are just all small single users with small contracts. The credit manager must be especially proud as his/her staff are ****ing out all possible clients who pose the slight possibility of bad debts. This must be worth a huge bonus at the end of the year. Well done sir/madam!!!!!
I was having lunch at a prizegiving today and all 4 people at my table have experienced gross poor service relating to their contracts with Vodacom. They will all not renew their contracts and will move to another service provider within this year. Guess Vodacom doesnt care as we are just all small single users with small contracts. The credit manager must be especially proud as his/her staff are ****ing out all possible clients who pose the slight possibility of bad debts. This must be worth a huge bonus at the end of the year. Well done sir/madam!!!!!