Poor Service from Vodacom

10 February at 11;30 am firer line went down. Contacted Vodacom at 18:27 and spoke to Nasar trying to understand what could be the problem. She logged a ticket and said it would take 72 hours for the it to be resolved. she ask that i follow up on the matter. Called on Monday only to be informed that 72 hours applies during the week. My interaction with THIER consultant was rude to say the least. From Noxolo Ndabande ( ticket was assign to her) on the 20 to Batlile Mokgolo ( Very rude, unprofessional and arrogant to say the least). I wonder if i will be charged for those days where i was offf line.