poor service from Vodacom

I have 3 Vodacom business VB links The one line constantly drops internet connection , and most of the time has high latency on Vodacom core hub, this has been going on since November 2024 and last communication said, that its been handed to problem management in November already, yet still no feed back, or a way forward to resolve this issue. My second line was hit by lightning, the techs came out and replaced the equipment, that I'm very grateful for on short notice, how ever, the network cable used was indoor cable that ran outdoor up a tower of mine, and now the LAN link between the Vodacom router and the Vodacom link is offline, I have rejected the ticket and stated the problem with photos, with no response, I then proceeded to send a new email in the hopes for a new ticket to be created, and no response.

I have come to Hellopeter in the hopes that something gets done about the poor service as they are still billing me every month regardless of the service.