CB
Christie B
1 reviews | Active since Nov 2023
13 Nov 2023, 11:59
Poor service from vodacom
Worst cervice. We cancelled two contracts last month. Had to pay 01 Received invoice again for full amount now for end Nov.They"ve also deducted Legaless for more than a year unauthorized and they would refund us. No refund to date.! I"v3 spend ab hour again today to cancel. The lady just want to add more services and refuse to cancel. Eventually she put the phone down when I refused to keep the contracts. I will make sure to reverse the debit orders at month end
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Replies (1)Vodacom's replyOfficial
13 Nov 2023, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply13 Nov 2023, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
