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funanani M
1 reviews | Active since Sept 2019
21 Jan 2021, 06:51
Poor service from vodacom
I have been experiencing network connection for the past week in my house. I have logged a call and was told a call has been logged with network department. When l follow up l am told it is in progress. I am frustrated because when l am in my house l cant make calls, l cant receive calls because the network is on and off, mostly showing emergency calls only. The worst part is that l have a data contract with vodacom that only expire next year and if l have to cancel it l have to pat money which is rediculous because the reason for wanting to cancel is because of the poor service am getting from vodacom. I am tired of calling vodacom everyday, getting a different person and explaining and repeating same story to them, its sickening coz am not getting help, yet come month end they will not stop deductingbmy money.
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Replies (3)
Vodacom's replyOfficial
21 Jan 2021, 07:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Jan 2021, 07:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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funanani M's updateReviewer Update
21 Jan 2021, 07:14I am rather sick and tired of gand tting such responses, l have been gI tting those responses for the past days and yet my issue is still not ressolved. What is worse is that even if your call centre people are suppose to get back to meww chances are if l am home they wont get hold of me because the network is on and off. Cant make calls cant receive calls unless l am not home. Vodacom is all talk and promoses, no action. I am really sick of this service
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funanani M's update21 Jan 2021, 07:14
Reviewer Update
I am rather sick and tired of gand tting such responses, l have been gI tting those responses for the past days and yet my issue is still not ressolved. What is worse is that even if your call centre people are suppose to get back to meww chances are if l am home they wont get hold of me because the network is on and off. Cant make calls cant receive calls unless l am not home. Vodacom is all talk and promoses, no action. I am really sick of this service
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funanani M's updateReviewer Update
21 Jan 2021, 18:54This is day 8 since l logged a call with Vodacom, this morning l woke up to a message that says my call has been ressolved and that it has been ressolved yet l still have the same problem. They then decided to log a new call and send me a new reference number but what l still dont know is when the issue will be ressolved. I am still struggling to make anf recieve calls yet they have the audacity to tell me they tried calling me, yes of course they tried calling but when l answer the network goes off which the reason why l logged a call in the first place. Can vodacom just be honest in their resopnses and stop telling me to be patient and give them time? Come month end they will be deducting my money with no shame but l am not even getting the service l am paying for. I am tired of being told to allow time but without solid feedback on what the issue is or rather what is being done about the problem
fM
funanani M's update21 Jan 2021, 18:54
Reviewer Update
This is day 8 since l logged a call with Vodacom, this morning l woke up to a message that says my call has been ressolved and that it has been ressolved yet l still have the same problem. They then decided to log a new call and send me a new reference number but what l still dont know is when the issue will be ressolved. I am still struggling to make anf recieve calls yet they have the audacity to tell me they tried calling me, yes of course they tried calling but when l answer the network goes off which the reason why l logged a call in the first place. Can vodacom just be honest in their resopnses and stop telling me to be patient and give them time? Come month end they will be deducting my money with no shame but l am not even getting the service l am paying for. I am tired of being told to allow time but without solid feedback on what the issue is or rather what is being done about the problem