poor service from vodacom

<p>i have sent in my phone to the vodacome repair centre sandton when i sent in my phone they advised me that my phone is under warranty this was on the 03-05-2016 i was advised by sms that my phone was sent to the advance repair centre , ihave done many follow ups with them and i was advised on thursday the 05-05-2016 that replacement parts and that the phone is being repaired on the 09-05-2016 i received a message that my phone was ready for collection at the vodacom repair centre sandton. when i got the the repair centre to collect my phone i was told that my phone was never repaired and is beyond repair and that the warranty does not apply no one called me and informed me about this they told me that there is water damage on the phone, told them that the phone was never put into water they than tell me it sweat however this phone is waterproof i than call the advance repair centre repair centre spoke to two people telling me two different stories and telling me that there is no management in the office today 09-05-2016 and that they cannot help me i than switch on the phone which was sent to them and there is alil orange mark on the screen which was never there when i informed them about this they told me that in the terms and conditions the phone might not come back in the same condition no one explain the terms and conditions to me i'm now told that no one can help me and no and can give me any answer this is really poor service on vodacoms part.</p>