Poor Service From Vodacom

Hi, my wife app**** for vodacom fiber last month and even today they is still no communication, we only received our router via Ram 2 days after the application. since then we tried calling on different occasions, 1st they told us they waiting for MetroFiber then we called Metrofibre because when we moved in this new complex the was already metrofibre infrastructure installed in our unit. The kept pointing fingers at each other but both Vodacom and Metrofibre never give us any feedback.

The worst part is that we app**** for Vodacom Mpbs on Promotion for R605 month to month with Promotion Information While you wait for Fibre Get 100 Gig Free LTE LTE Install within 7 working days. But we never received nothing of such. Yesterday we called them again because it has passed 21 day with no communication ,anyone coming over or 100 gig Free LTE

we were told that they still waiting to confirmation our address. We don't know who they waiting to confirm the address from because the router was delivered to our address with no issues. Now we were told to wait till next week Monday and we should call them. This is really frustrating since we working from home and the service for both Vodacom and metrofibre is the worst. The is no customer service and it seems the don't take us serious. I was warned about Vodacom and metrofiber services but it was the cheapest from where i am staying i had no choice going with them.

Regards Maile