Poor Service from Vodacom

I initially called Vodacom during the course of July 25 to cancel my contract and i was then transferred to the "Contract Retentions line". The agent on the Retention line offered a contract with Data and 250 Anytime minutes to any network which i then agreed too. On the 31st of July 25, this contract was agreed to on a call which Vodacom would have recorded.

On 6th of Sep 25, i realized that the Anytime minutes was not activated when a call i was on, ended abruptly. Between the 9th & 15th of September, called Vodacom 3 times. My call on 2 off those occasions was answered by an Agent who agreed to call me back once the recorded call related to the contract renewal was reviewed. It's the 15th of September 25 and i'm still waiting for feedback from Vodacom