TP
Tlou P
1 reviews | Active since Oct 2019
22 Oct 2019, 14:58
Poor service from Vodacom
I have been trying to cancel an online policy for over 4 months to no avail. Nobody at the call centre seems to know what to do as I keep being referred from pillar to post, yet the policy keeps reflecting on my cellphone bill monthly.
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Replies (3)
Vodacom's replyOfficial
22 Oct 2019, 15:04Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Oct 2019, 15:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
05 Nov 2019, 12:01Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance
Vodacom's reply05 Nov 2019, 12:01
Official
Dear Customer
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance
Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance
TP
Tlou P's updateReviewer Update
03 Dec 2019, 15:15I have not been contacted despite phoning in and speaking to Advitah Maharaj who promised to revert but never did. Now my credit rating is affected as the account is listed as being in arrears despite regular and prompt payments. Vodacom doesnot care.
TP
Tlou P's update03 Dec 2019, 15:15
Reviewer Update
I have not been contacted despite phoning in and speaking to Advitah Maharaj who promised to revert but never did. Now my credit rating is affected as the account is listed as being in arrears despite regular and prompt payments. Vodacom doesnot care.