Poor Service from Vodacom

Been trying to cancel a contract and change to prepaid. Spent hours on phone to Vodacom, sent several e-mails and went to 3 Vodashops. Received e-mail from Vodacom: Good day

Kindly be advised that cancellation on *** has been loaded for 31 March 2021.

Please note: any unused Minutes, Bundle, Airtime, etc. will be forfeited on the day of the conversion & any additional SIM cards will be deleted.

Reminder for the user to register the number for RICA within 24hrs of the conversion at the nearest Vodacom / RICA outlet with their I.D. and proof of residence.

Regards Gugu Mlambo

Received following SMS's; 5/2/2021

Dear Vodacom Customer. Your service ticket with reference number EC-16BL-3PGPED has been closed. Thank you Vodacom. Sent from my Samsung Galaxy smartphone.

8/3/2021

Dear Vodacom Customer. Your service ticket with reference number EC-16DG-26OL1Q has been assigned to a support specialist for assistance. Thank you Vodacom

8/3/2021

Dear Vodacom Customer. Your service ticket with reference number EC-16DG-26OL1Q has been assigned to a support specialist for assistance. Thank you Vodacom

8/3/2021(again)

Dear Vodacom Customer. Your service ticket with reference number EC-16DG-26OL1Q has b2021een assigned to a support specialist for assistance. Thank you Vodacom

9/3/2021 (8:06)

Vodacom Business Call Centre: We'd like to ask 4 questions about your experience calling our Business:07) Call Centre recently. Replies are free of charge. 1st question to follow. Reply STOP to opt out.

9/3/2021 (8:07)

SMS 1/4. Based on your last call, how likely are you to recommend Vodacom Business to friends/colleagues? SMS a score from 0 (not at all likely) to 10 (extremely likely)

Reply 8:07

0

9/3/2021 (8:08)

SMS 2/4. Did we resolve your request? 1: Yes, on the first time I contacted Vodacom Business 2: Yes, but I had to contact Vodacom Business more than once 3: No 4: Too early to tell

9/3/2021 (10:14)

Dial *111# to manage your account. Power to you. T&C apply

Your change request to Vodago Prepaid will take place on 31/03/21

Please RICA your SIM after the migration date on 31/03/2021 at your nearest Vodacom outlet to activate it.

1/4/2021 – As per Vodacom to go & RICA again for the same number I had for 12 years.

While at Vodashop in Heidelberg (3rd visit to Vodashop on same issue), received the following SMS’s

@9:09

You are eligible to upgrade on 2014-11-07 and your contact period ends on 2015-04-07.

@09:10

You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.

@ 9:32

Dial *111# to manage your account. Power to you. T&C apply

Your change request to Vodago Prepaid will take place on 05/04/21

@09:48

You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.

@09:59

You will receive an SMS and Email with your exact cancellation or conversion date. Until such time, your Vodacom Contract Cancellation is not confirmed.

Was billed again for this month and contract still not cancelled after spending 2,5 hours at the Heidelberg Vodashop today (1/4/21).

How can a company like Vodacom get strangled by it's own technology???