LN
Larissa N
1 reviews | Active since Nov 2016
31 Mar 2021, 10:25
Poor service from Vodacom
When vodacom contacts us to sell something it gets done VERY quick, but when we need a new devi e quickly then it takes 7 working days. Its been 2 days since I requested a new upgrade on an expired contract. And the confirmatuon deparment must still phone me to confirm. That take up to 4 days. Its ridiculous. They are only fast and officiant when they want to be. And I am a long time client with Vodacom. I have 4 contracts with them and this is the worst level of service I have ever received from a service provider.
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Replies (4)
Vodacom's replyOfficial
31 Mar 2021, 10:30Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Mar 2021, 10:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LN
Larissa N's updateReviewer Update
31 Mar 2021, 10:45It would be much appreciated if it will still be today.
LN
Larissa N's update31 Mar 2021, 10:45
Reviewer Update
It would be much appreciated if it will still be today.
LN
Larissa N's updateReviewer Update
31 Mar 2021, 12:46The devise I requested is discontinued. So I want to cancel the order request aswell as the contract. But NO one can help me. I spoke to 6 or 7 different people in different departments from cancelations to upgrades and all say is they cannot cancel it and transfer me to the next department and then same answer and a transfer again. So what to do now? Is vodacom really so bad??. Once my other 3 contracts is over I am moving over to MTN. Vodacom has disappointed me more than ever.
LN
Larissa N's update31 Mar 2021, 12:46
Reviewer Update
The devise I requested is discontinued. So I want to cancel the order request aswell as the contract. But NO one can help me. I spoke to 6 or 7 different people in different departments from cancelations to upgrades and all say is they cannot cancel it and transfer me to the next department and then same answer and a transfer again. So what to do now? Is vodacom really so bad??. Once my other 3 contracts is over I am moving over to MTN. Vodacom has disappointed me more than ever.
LN
Larissa N's updateReviewer Update
05 Apr 2021, 09:07Yes the 1st upgrade was cancelled. Then on Thursday the 31st of March your cancelation team helped me to upgrade to a samsung S21. Now today you cancelled that one aswell. Does it not show on my profile????????
LN
Larissa N's update05 Apr 2021, 09:07
Reviewer Update
Yes the 1st upgrade was cancelled. Then on Thursday the 31st of March your cancelation team helped me to upgrade to a samsung S21. Now today you cancelled that one aswell. Does it not show on my profile????????