TRBM
Tshegofatso Refilwe Boitumelo Madibo
1 reviews | Active since Apr 2020
22 Apr 2025, 09:05
Poor service from Vodacom
SR*** Q*** Vodacom Fibre, I have been waiting for assistance with a router that was damaged due to lightning. Everytime that I have contacted the call centre I was advised that my ticket was closed but I will receive assistance as I accepted the quote for a new device. It has been over three weeks and I am still waiting. The service received has been disappointing.
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Vodacom's replyOfficial
22 Apr 2025, 09:59Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply22 Apr 2025, 09:59
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team