Poor service from Vodacom 3rd partoes

In May 2024 I was contacted by a Vodacom 3rd party for migrating my contrack to red advance 44 gb. I was told by the lady that it will cost me R299 extra due to my discount on my contract.

After receiving the quote it showed R2700 and I phoned in multiple time since then an getting told that I cannot get my discount back. Then 1st August when I phoned I was helped with Nozipho and was told that my contract will now be R1298. Then I did not hear from them and I phoned again 6 August and was told the lady dit not escalate the problem. Then was told thry will escalate it.

Gister 16de August I was contacted and told that they will migrate my contract for the 4 time back to Red advance 22gb. But my discount is still not corrrcted. I used to pay R1199 before the problem. Why does Vodacom use 3rd paries if they ****** Vodacoms name up.

I want a representetive to correct my account as this is unfair as I was not informed that I will loose my discounts. If this is not resolve I will cancel all my contracts after 20 years bring with Vodacom