POOR SERVICE from VODACOM

Since the start of 2025, I had been in contact with Vodacom (with great difficulty I might add) to confirm when my contract would be concluded. I was told on every occasion I called and spoke to their agents, that the contract would be ending at the end of October 2025. I asked more than once whether the last deduction would automatically be end October 2025 and was reassured that it will be the last deduction. Low and behold, at the end of November 2025, another payment was deducted via Debit Order from my Bank account. I subsequently reversed the R518,98 on my banking app. At the end of January 2026, I did a Credit Check via Clear Score, only to see that I had been listed as a bad payer and apparently still owing VODACOM an amount of R518.98 I sent an email explaining everything that I have typed in this review and received a reply telling me that the 36 month contract had only concluded 23.11.2025 I am desperate to get my name cleared and make payment and it it almost impossible to get assistance from Vodacom I have tried all their numbers listed and are not able to get proper help. NEVER will I recommend Anybody to deal with VODACOM Their service is beyond poor except of course when Purchasing from them. With their calls being recorded, I am utterly shocked at the poor service and incorrect information received. The fact that I was listed as a bad payer after being reassured by VODACOM of the contract end date and last payment being 31.10.2025 is UNACCEPTABLE.