Poor service from vodacom

Firstly a device that has been taken back 3 times for the same issue was sent to the advanced repair centre suddenly has no issues. Edlin Naidoo from the ceo's office refuses to respond to requests for timeframes as to when the device will be returned. She also refuses to take calls and responds to emails extremely slowly. Vodacom refuses to lodge a complaint against a store manager by the name of Forgiveness Twala who is dismissive towards customers and wil not assist.

To top it off a device that has been returned 3 times will not be replaced even though it clearly is not working correctly and has been returned monthly.

On another note you sign a contract with Vodacom for a device and airtime but they do not tell you that they do not hold the warranty......... Hidden terms and conditions!?!