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Susan E

1 reviews | Active since Jun 2019

10 Jul 2019, 08:12

poor service from vodacom

good day

i have phoned vodacom more than ones and still i don`t get an answer from you,i have upgrade my contract and received the phone on 12/04/2019. as confirmed with the agent on the phone i need to pay an upgrade fee of R150 and i have paid the R150 by debit order, but now vodacom have deducted double premiums and no one can tell me why you have deducted more on my contract.my first payment for the phone was on the 30/04/2019 you deducted R150 for upgrade fee,R99 for driven and R103.99 for vodacom, the 30/05/2019 you deducted R99 for driven and R278.09 for vodacom. the 28/06/2019 you deducted R99.00 for driven and R106 for vodacom. my contract that you confirmed over the phone should be R99 per month. i also have sent numbers of emails and still no confirm why you deduct more than R99 per month. i upgrated with a hisense infinity E6, please can a manager contact me and give me an answer as soon as possible, as i am tired of vodacom`s poor service.

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Replies (2)
Vodacom
Vodacom's reply10 Jul 2019, 08:13
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
Vodacom
Vodacom's reply26 Jul 2019, 16:36
Official
Dear Customer,  Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  
Kindly be advised that we were not able to reach you telephonically after numerous attempts to contact with you. Please call 082135 for any further assistance 
Regards  Consumer Website Team