SM
Sham M
1 reviews | Active since Jan 2019
31 May 2019, 19:21
Poor Service from Vodacom
still awaiting Vodacom to sort out my LTE which promised to be operable after 24 hours. it's been over two weeks. Are we still " configuring?" or will it be escalated again?
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Jun 2019, 11:08 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jun 2019, 11:08
Official
Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team
SM
Sham M's updateReviewer Update
03 Jun 2019, 10:233/06/2019 10.14 am
Vodacom has responded and i have spoke to a lady by the name of Verqulene who promised to call me back in 5 minutes. true to her word she did call back...but unfortunately with no solution. apparently my LTE is still being reconfigured (not entirely sure what that means) and the case has once again been escalated to the manager of the configuring department. third week and Vodacom still cannot sort out the LTE. Cannot wait for the lame excuses when it comes to my fibre installaltion. to date Vodacom has not delivered on any of its promises. Shameful.
Vodacom has responded and i have spoke to a lady by the name of Verqulene who promised to call me back in 5 minutes. true to her word she did call back...but unfortunately with no solution. apparently my LTE is still being reconfigured (not entirely sure what that means) and the case has once again been escalated to the manager of the configuring department. third week and Vodacom still cannot sort out the LTE. Cannot wait for the lame excuses when it comes to my fibre installaltion. to date Vodacom has not delivered on any of its promises. Shameful.
SM
Sham M's update03 Jun 2019, 10:23
Reviewer Update
3/06/2019 10.14 am
Vodacom has responded and i have spoke to a lady by the name of Verqulene who promised to call me back in 5 minutes. true to her word she did call back...but unfortunately with no solution. apparently my LTE is still being reconfigured (not entirely sure what that means) and the case has once again been escalated to the manager of the configuring department. third week and Vodacom still cannot sort out the LTE. Cannot wait for the lame excuses when it comes to my fibre installaltion. to date Vodacom has not delivered on any of its promises. Shameful.
Vodacom has responded and i have spoke to a lady by the name of Verqulene who promised to call me back in 5 minutes. true to her word she did call back...but unfortunately with no solution. apparently my LTE is still being reconfigured (not entirely sure what that means) and the case has once again been escalated to the manager of the configuring department. third week and Vodacom still cannot sort out the LTE. Cannot wait for the lame excuses when it comes to my fibre installaltion. to date Vodacom has not delivered on any of its promises. Shameful.