KR
Kevin R

1 reviews | Active since Nov 2016

03 Apr 2019, 08:35

Poor service from Vodacom

I am a customer with Vodacom for over 10 years now. I must say that their client service department is very poor. I requested a Vodacom agent more than a year ago to cancel my 1GIG data contract that was up for renewal and guess what it is still active. At this point in time I have 3 contracts with Vodacom, a phone and sim contract, a prepaid contract and a data contract. My data and prepaid contract is up for renewal and I am trying to cancel it with Vodacom but they keep on saying that my account is in arrears. I WILL not pay anything more towards these 2 contracts and if someone from Vodacom does not cancel these 2 contract before the end of this week I will go to the Ombudsman with regards to this case. I am very upset and don have time for this nonsense. I will also go to more media pages if this is not sorted. Kevin Rademeyer ********** 902 **********

0
Replies (2)
Vodacom
Vodacom's reply03 Apr 2019, 10:24
Official
Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team        
Vodacom
Vodacom's reply03 Apr 2019, 10:36
Official
Dear Kevin, 
 Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, query has now been Resolved.   Regards Consumer Website Team(SA)