POOR SERVICE FROM VODACOM

I did write a review on hellopeter.com a week ago regarding my frustration with the service from Vodacom. Somebody from Vodacom phone me 20 minutes after I put my review on hellopeter, just to tell me that it is not the right division, and that he will get the right person to phone me. Another week go by with nobody even attending to my problem or phone me back. My frustration with Vodacom is as follows: I have a 20 gig wifi data contract with Vodacom for a year know and never run out of data. In February my data run out on the 8th of February and in March my data run out on the 5 March. Since the 5 March I try to get a report out of Vodacom to proof the usage for the data, with no luck. I know for a fact that it is impossible for me to use this amount of data in 5 or 8 days. I am not total clueless when it comes to technology as they think, and I am sure that there are something suspicious regarding this. If Vodacom is innocent, why don't they supply me with the information to clear their name. The last email from them was on the 28/03/2019 and reads as follows: Please be advised that the Documents were received and escalated to our URL Department. Reference number :INC ********** 91533

We are still awaiting feedback as there has been internal delays from URL Department, feedback will be provided once received.

Regards Nosipho