Poor service from Vodacom

Good day

Vodacom's pathetic Customer Care service.

I received a call from Vodacom Customer care on 20 December 2018 informing me that I am due for an upgrade. I informed them that I do not want to upgrade and that I would rather continue on a month to month basis. Subsequently, I discovered that Vodacom has created 2 new accounts with 2 new cell numbers and that a samsung note would be delivered to me. I called Customer Care three times and this what happened.

1. First time 20 Dec 2018: I informed Vodacom of the unauthorised numbers and was told that it would be cancelled. But if they cannot do so in time, when the Samsung device is delivered to me, I must not accept it. Subsequently, I noticed a deduction form my bank account.

2. Second time: 3 Jan 2019. I called Vodacom again. I was informed that the device was delivered accoridng to their records. But I did not receive it. It was then classified as a case of *****. I was told by a Zelin Dlamini that he has sent an email to the ***** and forensic division and that I would get a call from the ***** Division on Tuesday 5 Feb 2019. To date nothing has happened. In the mean time a further deduction of R2053 was made from my account. So i called Customer Care again.

3. Third time: 8 Feb 2019. I called Customer Care again. This time I spoke to a Mumsy who refused to give me her full name. She told me that I need to sign an affidavit and sent to the ***** section. I asked her why did the previous 2 times, I was not informed of this requirement. Obviously she did not know. This seems to be a trend with Vodacom Customer Care...they never know. Talk about incompetence. They are sure in line for the top award for incompetence.. a strong rival to Telkom.

I insisted that I speak to her Manager, who again, obviously was not available. I then asked her for the number for the ***** section. Mumsy gave me a number which I called and there was no answer.

I requested that they stop any further deductions. She told me that this cannot be done.

In the mean time my I have two unauthorised numbers and I continue to pay for. And Vodacom does not care.

As soon as this issue is resolved, I will terminate all my contracts with Vodacom. This includes the contracts of my family and some of my friends.

Well done Vodacom.. you have proved to be the one of the most ***********, pathetic bunch of a service provider. You have beaten telkom

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