Poor service from Vodacom

I ordered a phone for an upgrade on the 28th of November from Vodacom Online. The phone was delivered the next day to my office. Unfortunately, in the ID field, on the tax invoice, was my Date of Birth. The courier said he could not leave the phone as there was an" incorrect ID number". He said RAM would wait for confirmation from Vodacom on what my ID number was. That is when the problem started. I called Vodacom the next day to verify, and they said they only had my passport and I should send them a copy of my ID. I sent it to a Sameera Chetty who I was told would update my details. I received no response and kept phoning back with assurances that she would phone me back or she would update the system and advise me when everything was sorted. I never got any feedback from her. Only today the 10th, I phoned to find out my order had been returned and Vodacom was cancelling the order. The call agent I spoke to, once again assured me that Sameera would call. I refused to put the phone down and Sameera eventually came. She told me that she had seen my email, but it was not her job to update details because she was second in command in her department. She said that I should contact customer service to get my details fixed. So after all my efforts and no follow up from Vodacom, I have no phone and I still need to go back to update details that they have captured incorrectly. It's not my fault the DOB is on the ID field. I was shocked!!! Why would she not respond to my email then? Why tell me that she is second in command, all I need is good customer service. I have been with Vodacom for the past 5 years and this level of service has really disappointed and frustrated me. You are in business and you are not doing us a favour Vodacom. No-one deserved to be treated like a second class citizen.