Poor service from vodacom

No consultant at the durban stores westwood or bluff can help resolve my problem nor the call centre agents or trade post. In this week alone ive been to the stores 5 times. Ive call the call center whilst at the store and when i get home. When im home they say the problem is resolved when i get to the store theres another blockage they cant seem to amend. Im sick and tired of going back and forth. The consultant had the audacity to ask to speak to the manager only to tell the consultant to tell me that because i moved from contract to prepaid my talking points were forfeited and hangs up. Thats how she assumed this problem will be solved.

Im appalled at thier incompetence. Surely im not the first person to move from contract to prepaid. I changed over after my contract ended in February 2017. I later took on a wifi contract which the modem didnt work well so eventually after going back and forth on that i had to buy another modem to save me the time and stress.

The level of my frustration is beyond what i can verbally explain. This is totally unacceptable considering the amount of money we spend on phones ,airtime and data.!!!!