LV
Lourens V

1 reviews | Active since May 2018

23 May 2018, 15:01

Poor Service From Vodacom

We have a business package with Vodacom, Since yesterday our lines just stopped working and if you call, it just says that the number you have dialled does not exist. We have called in to log a fault with Vodacom and the relevant departments just to get an answer from Vodacom that they will send an email to the department to attend to the problem. We also called our local Vodacom shop and the response from manager was inadequate and very poor. This is totally unacceptable, the loss of income is massive and Vodacom just have a don't care attitude.

Does not look like Vodacom has the s****s to provide a service to their clients.

Regards WGB Distribution

0
Replies (2)
LV
Lourens V's update23 May 2018, 15:20
Reviewer Update
The loss of Income for just today is more than R 60 000.00 in turnover as clients are calling other suppliers to supply them because our phone lines does not exist. Will Vodacom be covering the loss to our company?
Vodacom
Vodacom's reply23 May 2018, 16:31
Official

Dear Customer

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards
Vodacom Consumer Website Team