Poor service from Vodacom

Account No N ********** -7 During September 2017 Vodacom deducted roughly R5500 from my account, while the actual amount to be deducted should have been roughly R1000. After various service requests, telephone calls, e-mails and visiting Vodaworld my problem is still not resolved. Vodacom agreed in writing that no further payments will be made to Vodacom until my problem is resolved but during November 2017 my cell phones were disconnected and I thus do not have service to use my phones.

This situation is a clear indication that Vodacom is not serious about customer service. I have been a client for more than 15 years and never missed a payment on my account. Is this the best that Vodacom can do? I hope that this complaint will wake up someone in their organization to assist me to resolve my problem. The latest reference number created to resolve my problem is 1- ********** ********** which was created on 16 November 2017.

Robbie