LE
Louwrens E

1 reviews | Active since Aug 2023

03 Aug 2023, 12:58

Poor service from Vodacom

I have been stuggling with signal where are currently reside and operate my business in Tiegerpoort since February 2023 and I have been reporting it eversince...all I get is references and them saying it will be resolved, someone will be send to my residents to fix the problem and a tower will be erected by certain dates and to my frustration, when the time comes, they say they are still resolving it and for three times in a row now the deadline is extended. Last month I went in a store near me to cancel my contracts and because of this problem or if they don't give me a booster, but they wanted to penalise me for early cancellation, which I refuse because it's not fair since I'm not getting any service from Vodacom and yet the debit orders are still being made from my accounts. They told me that they will escalalate my query and it would be resolved on 3 August 2023 and guess what?...IT'S STILL NOT RESOLVED and the deadline is now moved to 12 September 2023, which I don't believe that will ever happen. It's been months and months of empty promised and I'm fed up. I'm at the point of blocking any future debit order and telling people about the poor service from Vodacom. I want to cancel all my contract and my family members will also cancel their contract. I have lost so much money that I could have made from my business and I dont' think Vodacom cares or understands.Vodacom is taking people for a ride and they will lose a lot of their loyal clients

0
Replies (2)
Vodacom
Vodacom's reply03 Aug 2023, 14:00
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team 
 
LE
Louwrens E's update03 Aug 2023, 14:10
Reviewer Update
Vodacom is aware of this problem for more than 7 months, and nothing is done till now. What will be the next excuse?