Poor service from Vodacom

Almost a week ago I wrote a review on the poor service received from Vodacom. It was such a pleasure to receive a prompt response from them saying I would hear from them "shortly" .......sadly "shortly" hasn't yet happened. This is really frustrating and not good service from a service provider with whom I already have a contract. After porting my mobile number from an alternate network purely because they don't have a branch here it seems I must once more think of porting to another network. WHY..... !!!!! I don't see any reason for Vodacom to disallow a further contract with them when I already have one. Pay R3000.00 Up front!!!!!!!! No debt.....WHY?!!!!!