nM
nduduzo M

1 reviews | Active since May 2017

18 May 2017, 00:17

Poor Service From Vodacom

<p>hi</p> <p> </p> <p>I keep on receiving poor servce from vodacom , my number ********** 636 has been blocking on credit limit however is a top up account and vodacom call centre agents have to unlock it manualy and every day have to call them to tell them to unlock the line .</p> <p> </p> <p>The back office is useless and I am unable to speak to the resposible person , I regret the day I opened this contact and Vodacom have proven their ability to resolve customer issues is close to non existence .</p> <p> </p> <p>if you are looking for a new contracts definetly do not consider vodacom they are useless !!!</p>

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Replies (3)
Vodacom
Vodacom's reply18 May 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply18 May 2017, 09:38
Official

Dear Nduduzo Mjwara,

We are sorry to hear of the circumstances under which your posting has reached us and we do apologise for the inconvenience caused.

We've rep**** to you via email and await your response.

Regards,

UW

Vodacom
Vodacom's reply30 May 2017, 16:13
Official

Dear Nduduzo Mjwara,

Thank you for your patience.

Our records reflect that your query is resolved.

Regards,

UW